Engageing with Servicerobot «Relay». A longitudinal study on the change in emotional, cognitive and behavioral engagement
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Autor:innen
Autor:in (Körperschaft)
Publikationsdatum
26.01.2024
Typ der Arbeit
Studiengang
Typ
06 - Präsentation
Herausgeber:innen
Herausgeber:in (Körperschaft)
Betreuer:in
Übergeordnetes Werk
Themenheft
DOI der Originalpublikation
Link
Reihe / Serie
Reihennummer
Jahrgang / Band
Ausgabe / Nummer
Seiten / Dauer
Patentnummer
Verlag / Herausgebende Institution
Verlagsort / Veranstaltungsort
Olten
Auflage
Version
Programmiersprache
Abtretungsempfänger:in
Praxispartner:in/Auftraggeber:in
Zusammenfassung
The everyday use of robots is becoming increasingly prevalent due to continuous advancements in artificial intelligence. The great potential of using robots, such as Relay, an autonomous service robot, has been recognized in healthcare facilities in particular. In the context of changes in the workplace resulting from the use of robots, it is essential to examine the strengths, weaknesses, opportunities, and risks that Relay brings. Furthermore, it remains unclear how practitioners’ engagement with Relay manifests, how it changes over time, and what the reasons behind such changes are. To address these questions, engagement is analyzed from three dimensions: emotion, cognition, and behavior. A longitudinal study was conducted in two hospitals employing Relay, utilizing non-participant observations, semi-structured interviews, and a scale reflecting attitudes towards Relay. Qualitative content analysis revealed four engagement types: the Committers, Prosaists, Optimists, and Pragmatists. Results indicated that the emotional dimension changed over time, whereas the cognitive and behavior-based dimensions remained constant. The scale indicated a decline in perceiving Relay as a social actor over time. Relay’s strength lies in relieving staff, while disruptions and technical malfunctions were cited as weaknesses.
Schlagwörter
long-term engagement, multidimensional engagement, human-robot interaction, autonomous service robot, relay, hospital
Fachgebiet (DDC)
150 - Psychologie
Veranstaltung
8. Internationale Konferenz «Arbeit und Gesundheit»
Startdatum der Ausstellung
Enddatum der Ausstellung
Startdatum der Konferenz
25.01.2024
Enddatum der Konferenz
26.01.2024
Datum der letzten Prüfung
ISBN
ISSN
Sprache
Englisch
Während FHNW Zugehörigkeit erstellt
Ja
Publikationsstatus
Begutachtung
Keine Begutachtung
Open Access-Status
Lizenz
Zitation
HAMOUCHE, Samira und Hartmut SCHULZE, 2024. Engageing with Servicerobot «Relay». A longitudinal study on the change in emotional, cognitive and behavioral engagement. 8. Internationale Konferenz «Arbeit und Gesundheit». Olten. 26 Januar 2024. Verfügbar unter: https://doi.org/10.26041/fhnw-8602