What concerns claimants who underwent a disability assessment? – A case study
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Autor:innen
Autor:in (Körperschaft)
Publikationsdatum
2018
Typ der Arbeit
Studiengang
Typ
06 - Präsentation
Herausgeber:innen
Herausgeber:in (Körperschaft)
Betreuer:in
Übergeordnetes Werk
Themenheft
DOI der Originalpublikation
Link
Reihe / Serie
Reihennummer
Jahrgang / Band
Ausgabe / Nummer
Seiten / Dauer
Patentnummer
Verlag / Herausgebende Institution
Verlagsort / Veranstaltungsort
Maastricht
Auflage
Version
Programmiersprache
Abtretungsempfänger:in
Praxispartner:in/Auftraggeber:in
Zusammenfassung
Little is known on how claimants experience disability assessments. While a variety of
patient satisfaction instruments reflect the quality of medical care, no such tool exists for the
assessment of work disability. In disability assessment, fairness is a central component of the
claimants’ satisfaction with the assessment. We therefore developed a questionnaire that
measures to what degree claimants experience the disability assessment as fair. Beyond the
26 items related to fairness, we asked the claimants to comment on additional aspects that
affect their satisfaction or dissatisfaction with the assessment. Ninety-four of 305
participants provided feedback, 38 (40.4%) of which were satisfied, 52 (55.3%) were
dissatisfied with the assessment, and 4 (4.3%) both or neither. Approving comments
addressed in particular the empathy of the expert (13/94, 13.8%), while critical comments
complained about poor time management (13/94, 13.8%) and interviewing skills of the
experts (12.8%, 12/94). While all expressed satisfaction on varying degrees on the global 7-
point scale, claimants expressing approval in their comments versus those with critical
feedback were more satisfied (6.3 vs. 4.8) and perceived a higher level of fairness with the
assessment (6.5 vs. 4.8, p<0.01, each).
Schlagwörter
Fachgebiet (DDC)
610 - Medizin und Gesundheit
Veranstaltung
18th EUMASS Congress (European Union of Medicine in Assurance and Social Security)
Startdatum der Ausstellung
Enddatum der Ausstellung
Startdatum der Konferenz
04.10.2018
Enddatum der Konferenz
06.10.2018
Datum der letzten Prüfung
ISBN
ISSN
Sprache
Englisch
Während FHNW Zugehörigkeit erstellt
Ja
Publikationsstatus
Veröffentlicht
Begutachtung
Peer-Review des Abstracts
Open Access-Status
Lizenz
Zitation
LOHSS, Regine, Monica BACHMANN, Wout DE BOER, Brigitte WALTER MEYER, Regina KUNZ und Katrin FISCHER, 2018. What concerns claimants who underwent a disability assessment? – A case study. 18th EUMASS Congress (European Union of Medicine in Assurance and Social Security). Maastricht. 2018. Verfügbar unter: http://hdl.handle.net/11654/26772