Ensuring Action: Identifying Unclear Actor Specifications in Textual Business Process Descriptions
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Autor:innen
Autor:in (Körperschaft)
Publikationsdatum
2016
Typ der Arbeit
Studiengang
Typ
04B - Beitrag Konferenzschrift
Herausgeber:innen
Ana, Fred
Aveiro, David
Herausgeber:in (Körperschaft)
Betreuer:in
Übergeordnetes Werk
Proceedings of the 8th International Conference on Knowledge Management and Information Sharing (KMIS), 2016
Themenheft
DOI der Originalpublikation
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Reihe / Serie
Reihennummer
Jahrgang / Band
Ausgabe / Nummer
Seiten / Dauer
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Verlag / Herausgebende Institution
Springer
Verlagsort / Veranstaltungsort
Porto
Auflage
Version
Programmiersprache
Abtretungsempfänger:in
Praxispartner:in/Auftraggeber:in
Zusammenfassung
In many organisations, business process (BP) descriptions are available in the form of written procedures, or
operational manuals. These documents are expressed in informal natural language, which is inherently open
to different interpretations. Hence, the content of these documents might be incorrectly interpreted by those
who have to put the process into practice. It is therefore important to identify language defects in written
BP descriptions, to ensure that BPs are properly carried out. Among the potential defects, one of the most
relevant for BPs is the absence of clear actors in action-related sentences. Indeed, an unclear actor might lead
to a missing responsibility, and, in turn, to activities that are never performed. This paper aims at identifying
unclear actors in BP descriptions expressed in natural language. To this end, we define an algorithm named
ABIDE, which leverages rule-based natural language processing (NLP) techniques. We evaluate the algorithm
on a manually annotated data-set of 20 real-world BP descriptions (1,029 sentences). ABIDE achieves a recall
of 87%, and a precision of 56%. We consider these results promising. Improvements of the algorithm are also
discussed in the paper.
Schlagwörter
business process management, quality assessment, natural language processing
Fachgebiet (DDC)
Veranstaltung
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Startdatum der Konferenz
Enddatum der Konferenz
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ISBN
ISSN
Sprache
Englisch
Während FHNW Zugehörigkeit erstellt
Ja
Publikationsstatus
Veröffentlicht
Begutachtung
Peer-Review des Abstracts
Open Access-Status
Lizenz
Zitation
SANNE, Ulf, Alessio FERRARI, Stefania GNESI und Hans Friedrich WITSCHEL, 2016. Ensuring Action: Identifying Unclear Actor Specifications in Textual Business Process Descriptions. In: Fred ANA und David AVEIRO (Hrsg.), Proceedings of the 8th International Conference on Knowledge Management and Information Sharing (KMIS), 2016. Porto: Springer. 2016. Verfügbar unter: https://doi.org/10.26041/fhnw-1003