Auflistung nach Autor:in "Bustamante, Isabelle"

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Enhancing the user experience of customer service chatbot interaction for jackpots.ch
(Hochschule für Wirtschaft FHNW, 2023) Bustamante, Isabelle; Christen, Patrik; jackpots.ch Grand Casino Baden, Baden
Of the 514 chats that were rated and conducted exclusively with the chatbot, 141 chats were rated “good” and 373 were rated “bad”, resulting in a chat satisfaction score of 27.4% from January to June 2023. The factors contributing to low chat satisfaction derive from a complex range of perspectives, which need to be addressed to provide improvements and increase customer satisfaction.
11 - Studentische Arbeit
Practical Project: Drupal Migration Lernumgebungen.ch
(Hochschule für Wirtschaft FHNW, 2023) Basaran, Tufan; Bustamante, Isabelle; Kipfer, Lukas; Hendriks, Ben; Travaglione, Giacomo; Loosli, Christina; FHNW Pädagogische Hochschule, Brugg-Windisch
The platform lernumgebungen.ch would ideally create an environment that will ultimately benefit the students and how they can interact with teachers. The client wants to inspire teachers and give them creative ideas on how they can structure their classes, he wants to provide a basis for them where they can improve their classes and adapt them to their individual needs. The project team was given a running Drupal 7 site as a starting point and was tasked with a comprehensive migration to Drupal 9. Without any Drupal knowledge, the team started to learn the CMS and develop a migration strategy.
11 - Studentische Arbeit