Hinkelmann, Knut

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Hinkelmann
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Knut
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Hinkelmann, Knut

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  • Publikation
    Customer Experience Modelling and Analysis Framework - A Semantic Lifting Approach for Analyzing Customer Experience
    (12.12.2016) Lammel, Benjamin; Korkut, Safak; Hinkelmann, Knut [in: Proceedings of the 6th International Conference on Innovation and Entrepreneurship : IE2016]
    04B - Beitrag Konferenzschrift
  • Publikation
    Workplace Learning - Providing Recommendations of Experts and Learning Resources in a Context-sensitive and Personalized Manner
    (2016) Emmenegger, Sandro; Laurenzi, Emanuele; Thönssen, Barbara; Zhang Sprenger, Congyu; Hinkelmann, Knut; Witschel, Hans Friedrich [in: Proceedings of Special Session on Learning Modeling in Complex Organizations (LCMO) at MODELSWARD'16]
    Support of workplace learning is increasingly important as change in every form determines today's working world in industry and public administrations alike. Adapt quickly to a new job, a new task or a new team is a major challenge that must be dealt with ever faster. Workplace learning differs significantly from school learning as it should be strictly aligned to business goals. In our approach we support workplace learning by providing recommendations of experts and learning resources in a context-sensitive and personalized manner. We utilize user s' workplace environment, we consider their learning preferences and zone of proximal development, and compare required and acquired competencies in order to issue the best suited recommendations. Our approach is part of the European funded project Learn PAd. Applied research method is Design Science Research. Evaluation is done in an iterative process. The recommender system introduced here is evaluated theoretically based on user requirements and practically in an early evaluation process conducted by the Learn PAd application partner.
    04B - Beitrag Konferenzschrift
  • Publikation
    KPIs 4 Workplace Learning
    (Springer, 2016) Emmenegger, Sandro; Thönssen, Barbara; Hinkelmann, Knut; Witschel, Hans Friedrich; Ana, Fred; Aveiro, David [in: Proceedings of the 8th International Conference on Knowledge Management and Information Sharing (KMIS)]
    Enterprises and Public Administrations alike need to ensure that newly hired employees are able to learn the ropes fast. Employers also need to support continuous workplace learning. Work-place learning should be strongly related to business goals and thus, learning goals should direct-ly add to business goals. To measure achievement of both learning and business goals we pro-pose augmented Key Performance Indicators (KPI). In our research we applied model driven engineering. Hence we developed a model for a Learning Scorecard comprising of business and learning goals and their KPIs represented in an ontology. KPI performance values and scores are calculated with formal rules based on the SPARQL Inferencing Notation. Results are presented in a dashboard on an individual level as well as on a team/group level. Requirements, goals and KPIs as well as performance measurement were defined in close co-operation with Marche Region, business partner in Learn PAd.
    04B - Beitrag Konferenzschrift
  • Publikation
    A Modelling Environment for Business Process as a Service
    (Springer, 2016) Kurjakovic, Sabrina; Lammel, Benjamin; Woitsch, Robert; Kritikos, Kyriakos; Hinkelmann, Knut; Krogstie, John; Mouratidis, Haralambos; Su, Jianwen [in: Advanced Information Systems Engineering Workshops : CAiSE 2016]
    Business processes can benefit from cloud offerings, but bridging the gap between business requirements and technical solutions is still a big challenge. We propose Business Process as a Service (BPaaS) as a main concept for the alignment of business process with IT in the cloud. The mechanisms described in this paper provide modelling facilities for both business and IT levels: (a) a graphical modelling environment for processes, workflows and service requirements, (b) an extension of an enterprise ontology with cloud-specific concepts, (c) semantic lifting of graphical models and (d) SPARQL querying and inferencing for semantic alignment of business and cloud IT.
    04B - Beitrag Konferenzschrift
  • Publikation
    Adapting an Enterprise Architecture for Business Intelligence
    (2015) von Bergen, Pascal; Hinkelmann, Knut; Witschel, Hans Friedrich [in: 8th IFIP WG 8.1 working conference on the Practice of Enterprise Modelling]
    04B - Beitrag Konferenzschrift
  • Publikation
    A Case Modelling Language for Process Variant Management in Case-based Reasoning
    (2015) Cognini, Riccardo; Hinkelmann, Knut; Martin, Andreas [in: AdaptiveCM 2015 – 4th International Workshop on Adaptive Case Management and other non-workflow approaches to BPM]
    04B - Beitrag Konferenzschrift
  • Publikation
    Combining Process Modelling and Case Modeling
    (2014) Hinkelmann, Knut; Pierfranceschi, Arianna [in: 8th International Conference on Methodologies, Technologies and Tools enabling e-Government MeTTeG14]
    Adaptive Case Management deals with processes that are not predefined or repeatable, but depend on evolving circumstances and decisions regarding a particular situation. While case management is often considered as different from conventional business process management, in reality they cannot be strictly separated. A structured business process can contain parts which deal with non-routine cases. The Object Management Group (OMG) published the Business Process Model & Notation (BPMN) as well as the Case Management Model & Notation (CMMN). There is an ongoing debate whether these two languages should be combined are kept independent. After a short introduction into CMMN and BPMN we analyse an application process as it is typical for public administration in order to identify strengths and weaknesses of both BPMN and CMMN. We show that typical processes contain both structured and non-structured parts and neither BPMN nor CMMN alone is adequate to model the process. Finally, we propose recommendations for a metamodel, which combines elements of BPMN and CMMN.
    04B - Beitrag Konferenzschrift
  • Publikation
    Explicitly Modelling Relationships of Risks on Business Architecture
    (IIMC International Information Management Corporation, 2014) Hinkelmann, Knut; Onufrienko, Natalia; Cunningham, Paul; Cunningham, Miriam [in: eChallenges e-2014 Conference Proceedings]
    Todays increased interest in enterprise risk management is motivated by decision making in reaction to change and complex compliance requirements as well as the need to minimize business losses and improve business outcomes. It is therefore important to help business stakeholders become fully aware of applicable risks and their possible impact on other business constituents. This paper represents an extension of the OMG Business Motivation Model that addresses this topic by improving risk visibility through modelling explicit dependencies of risks on business motivation, business decisions, business processes and compliance requirements. This extension in the form of a meta-model as well as its potential to increase overall risk awareness in enterprises were evaluated.
    04B - Beitrag Konferenzschrift
  • Publikation
    Extending Business Motivation Modelling to Foster Regional Flexibility in IT Architecture Management
    (IIMC International Information Management Corporation, 2013) Hinkelmann, Knut; Suter, Markus; Cunningham, Paul; Cunningham, Miriam [in: eChallenges e-2013 Conference Proceedings]
    Among the main challenges for standardisation of an IT architecture in a multinational company are the different environments in the countries, in particular regarding regulations and market specifics. Therefore, some subsidiaries have to implement local IT solutions that contradict standardisation efforts and lead to a heterogeneous IT architecture. Dynamic business environments require the on-going adaption and re-alignment of business and IT. This is particularly challenging in global multinational organisations that have to balance between standardisation and local solutions. This paper presents an extension of the OMG Business Motivation Model that supports strategic Business-IT alignment by making explicit the dependencies between a company’s strategy and the different IT architectural realisations. The approach has been developed as a case study with a multinational company and evaluated with a transformation project in a regional organisation.
    04B - Beitrag Konferenzschrift
  • Publikation
    Towards a Procedure for Assessing Supply Chain Risks Using Semantic Technology
    (Springer, 2013) Emmenegger, Sandro; Hinkelmann, Knut; Laurenzini, Emanuele; Thönssen, Barbara; Fred, Ana; Dietz, Jan L. G; Liu, Kecheng; Felipe, Joaquim [in: Knowledge Discovery, Knowledge Engineering and Knowledge Management]
    In the APPRIS project an Early-Warning-System (EWS) is developed applying semantic technologies, namely an enterprise ontology and an inference engine, for the assessment of procurement risks. Our approach allows for analyzing internal resources (e.g. ERP and CRM data) and external sources (e.g. entries in the Commercial Register and newspaper reports) to assess known risks, but also for identifying black swans, which hit enterprises with no warning but potentially large impact. For proof of concept we developed a prototype that allows for integrating data from various information sources, of various information types (structured and unstructured), and information quality (assured facts, news); automatic identification, validation and quantification of risks and aggregation of assessment results on several granularity levels. The motivating scenario is derived from three business project partners real requirements for an EWS.
    04B - Beitrag Konferenzschrift