Drivers of customer satisfaction in outsourced software development projects

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dc.contributor.authorHelbling, Thomas
dc.contributor.editorAli, Shaukat
dc.date.accessioned2024-06-04T08:26:02Z
dc.date.available2024-06-04T08:26:02Z
dc.date.issued2019
dc.description.abstractThe objective of this quantitative study is to evaluate the main drivers of customer satisfaction (CS) regarding outsourced software development projects and to demonstrate what actually matters in regard to CS. Positive cooperation and proactive communication with the customer are the most important drivers of CS. The economic outcome and the delivered software influence CS less strongly.
dc.eventEvaluation and Assessment on Software Engineering (EASE '19)
dc.event.end2019-04-17
dc.event.start2019-04-14
dc.identifier.doi10.1145/3319008.3319711
dc.identifier.urihttps://irf.fhnw.ch/handle/11654/42445
dc.language.isoen
dc.publisherACM
dc.relation.ispartofProceedings of EASE 2019 - Evaluation and Assessment in Software Engineering
dc.spatialNew York
dc.subject.ddc330 - Wirtschaft
dc.titleDrivers of customer satisfaction in outsourced software development projects
dc.type04B - Beitrag Konferenzschrift
dspace.entity.typePublication
fhnw.InventedHereYes
fhnw.LegalEntity.editorGarousi, Vahid
fhnw.ReviewTypeAnonymous ex ante peer review of a complete publication
fhnw.affiliation.hochschuleHochschule für Wirtschaftde_CH
fhnw.affiliation.institutInstitute for Competitiveness and Communicationde_CH
fhnw.openAccessCategoryClosed
fhnw.pagination354–355
fhnw.publicationStatePublished
relation.isAuthorOfPublication8984d668-619f-4edc-ace0-a78003eb3ae3
relation.isAuthorOfPublication.latestForDiscovery8984d668-619f-4edc-ace0-a78003eb3ae3
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