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dc.contributor.advisorHartmann, René
dc.contributor.authorKoch, Denja
dc.contributor.otherFirma: Confidential| Kontakt: Thomas Zaugg| PLZ/ Ort: Rotkreuz
dc.date.accessioned2015-09-02T07:33:00Z
dc.date.available2015-09-02T07:33:00Z
dc.date.issued2013
dc.identifier.urihttp://hdl.handle.net/11654/4790
dc.identifier.urihttp://dx.doi.org/10.26041/fhnw-2624
dc.description.abstractA professional exit interview process with company specific aims and questionnaire content as well as the consequent deduction and implementation of measures brings a multiplicity of benefits for important fields of Human Resource Management like Employer Attractiveness and Retention Management. (Beitrag ist nur für FHNW Mitarbeitende sichtbar)
dc.language.isoen_UK
dc.accessRightsAnonymous
dc.subjectExit Interview
dc.subjectRetention Management
dc.subjectEmployer Attractiveness
dc.subject.ddc330 - Wirtschaft
dc.subject.ddc650 - Management
dc.titleExit Interview Process at KPMG
dc.type11 - Studentische Arbeit
dc.audienceSonstige
fhnw.StudentsWorkTypeBachelor
fhnw.publicationStateUnveröffentlicht
fhnw.ReviewTypeKein Peer Review
fhnw.InventedHereYes
fhnw.ConfidentLevelStaff
fhnw.leadA professional exit interview process with company specific aims and questionnaire content as well as the consequent deduction and implementation of measures brings a multiplicity of benefits for important fields of Human Resource Management like Employer Attractiveness and Retention Management.
fhnw.initialPositionThe conduction of exit interviews with leaving employees is a regular component of the separation process at KPMG. However, the currently applied method misses an alignment of the process executed in the companies' headquarters in Zurich and that of other Swiss KPMG locations as well as a reference to current focus topics of the company. Therefore, main objective of the bachelor thesis was to propose a new, contemporary exit interview process viable for all locations of KPMG Switzerland and with focus on efficiency, interpretability, and obtaining unvarnished information.
fhnw.procedureLiterature review was the primary research method for this bachelor thesis. The acquired theoretical knowledge, a brief analysis of the current exit interview process at KPMG as well as an internet research on current HR focus topics deal as basis for the development and proposal of a new exit interview process for the client. An alignment of the new process with the KPMG employee satisfaction survey and the beforehand defined objectives was aimed at.
fhnw.resultsThe literature research made clear that there is no one best way for conducting exit interviews. However, the benefits of a process with a maximum of standardization prevail. Therefore, the proposed process is highly standardized. The basic structure consists of a questionnaire, which is to be completed by the leaving employee, followed by a personal exit interview with the respective HR Business Partner of KPMG. The questionnaire incorporates a mix of scaled and open questions, each directed at obtaining as truthful answers as possible and thereby, minimizing the distortion rate. Main contents are the querying of termination reasons, followed by a number of multiple-choice questions on the importance and satisfaction level regarding various employment aspects. Finally, several open questions complete the questionnaire. A periodical analysis of the collected results shall be done based on reports generated by the proposed tool. Ultimately, the subsequent transfer of the survey results to the respective parties outside the human resources department and the derivation and implementation of measures are to round out the process.
fhnw.IsStudentsWorkYes


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