Improving the quality of business process descriptions of public administrations: resources and research challenges

Ferrari, AlessioWitschel, Hans FriedrichSpagnolo, Giorgio OronzoGnesi, Stefania2018-03-162018-03-1620181758-41161463-7154http://hdl.handle.net/11654/26096https://doi.org/10.26041/fhnw-1307enImproving the quality of business process descriptions of public administrations: resources and research challenges01A - Beitrag in wissenschaftlicher Zeitschrift49-66