Bieri, Simon2023-12-222023-12-222019https://irf.fhnw.ch/handle/11654/40580Lobsi.com is an IT-Service provider for SMEs and often operates behind the scenes. Therefore, customers don't always recognise the work and the value thereof. A customer portal showing information from four data sources should be created to enhance transparency. This project deals with creating a foundation for this portal. Besides those four, a service level agreement management is urgently needed and forms a fifth source of data.en330 - Wirtschaft11 - Studentische Arbeit