Jäger, Florian2023-12-222023-12-222022https://irf.fhnw.ch/handle/11654/41632Last year, the interest in automation software and citizen development increased as other parts of the Baloise group pushed forward with other automation platforms. Baloise Asset Management bought an automation software called Automation Hero beginning last year to provide their employees with a tool to automate processes. Thus, the difficulty is finding synergy when everyone uses different tools and getting the employees interested in automating their processes.en330 - WirtschaftProcess Automation - Implementation of automation concepts and tools in an insurance company11 - Studentische Arbeit