How can service excellence at the SVA Aargau be measured and improved?

Zuber, Aisha2023-12-222023-12-222022https://irf.fhnw.ch/handle/11654/41589The aim of this paper is to define service excellence and its components in the case of a public organisation in the insurance field that strives to achieve excellent service. The findings are intended to support the organisation in making strategic decisions on prioritising different fields of action.en330 - WirtschaftHow can service excellence at the SVA Aargau be measured and improved?11 - Studentische Arbeit