Leimstoll, UweSchubert, PetraLeimstoll, Uwe2015-10-052015-10-052002-09-22http://hdl.handle.net/11654/9453https://doi.org/10.26041/fhnw-3211Migros, the largest retailer in Switzerland offers its customers comprehensive customer service. This case study describes the organisation of the process of obtaining replacement parts from the supplier to the end customer. This process is carried out by the service provider M-Service with the help of integrated information systems. Particular attention is given to an electronic multi-supplier catalog, which significantly increases efficiency and effectiveness in the procurement of replacement parts.enE-BusinessElectronic Markets330 - Wirtschaft005 - Computer Programmierung, Programme und Daten04B - Beitrag Konferenzschrift69-74