Obasi, ChimaNjuguna, StevenKäppler, SherdelTakiyu-Deen, NajeemSchumacer, Damian Pascal2023-12-222023-12-222022https://irf.fhnw.ch/handle/11654/41860Our team conducted a comprehensive analysis of various CRM software options and their integration features. We identified stakeholders, processes and subprocesses, and defined assessment criteria to evaluate the existing and missing features of the software options. We also compared the requirements catalogue of the options and identified other software options available in the market. Finally, we made recommendations for a new software solution for the legal department at the regional office.en330 - Wirtschaft11 - Studentische Arbeit