Waser, Samuel2023-12-222023-12-222019https://irf.fhnw.ch/handle/11654/40584The IT service provider at hand has grown exponentially over the last years. Internal projects were neglected due to higher prioritisation of profit oriented external projects. The current process needs a redesign. Additionally, an integration of Work-Reports into the ticketing system is overdue.en330 - Wirtschaft11 - Studentische Arbeit