Daub, Claus-HeinrichErgenzinger, Rudolf2015-10-052015-10-0520050309-05661758-712310.1108/03090560510610680http://hdl.handle.net/11654/8578enCustomer satisfactionSocial responsibilitySustainable development330 - Wirtschaft650 - ManagementEnabling sustainable management through a new multi-disciplinary concept of customer satisfaction01A - Beitrag in wissenschaftlicher Zeitschrift998-1012