Sabbioni, GiordanoZhong, JiaJäger, JanineSchmiedel, TheresaAhram, TareqTaiar, Redha2024-04-042024-04-042021https://doi.org/10.1007/978-3-030-85540-6_39https://irf.fhnw.ch/handle/11654/43095The present study demonstrates the ongoing development of a service robot application in a campus library through the application of Design Science Research (DSR) combined with user-centered design (UCD). In particular, we involved librarians and co-created an application solution addressing two use cases: giving directions to a desired subject area/book and providing recommendations for an event/book. Additionally, we involved potential end users to evaluate the robot artifact through an onsite usability test (N = 14) already within the design cycle. This process resulted in a successful application of the robot artifact for the identified use cases and shows feasibility of combining DSR with UCD.enUser-centered design330 - Wirtschaft04B - Beitrag Konferenzschrift306-313