Van Velsen, LexSchokking, LotteSiderakis, EvaKnospe, Gloria-MonaBrandl, LenaMooser, BettinaMadörin, SarahBilreiro Jacinto Braga, Ana SofiaGouveia, AfonsoBrodbeck, Jeannette2024-02-122024-02-1220240748-11871091-7683https://doi.org/10.1080/07481187.2023.2203680https://irf.fhnw.ch/handle/11654/44281https://doi.org/10.26041/fhnw-8091To support older mourners after the loss of their partner, LEAVES, an online self-help service that delivers the LIVIA spousal bereavement intervention, was developed. It integrates an embodied conversational agent and an initial risk assessment. Based on an iterative, human-centered, and stakeholder inclusive approach, interviews with older mourners and focus groups with stakeholders were conducted to understand their perspective on grief and on using LEAVES. Subsequently, the resulting technology and service model were evaluated by means of interviews, focus groups, and an online survey. While digital literacy remains a challenge, LEAVES shows promise of being supportive to the targeted end-users.en360 - Soziale Probleme, Sozialdienste, Versicherungen01A - Beitrag in wissenschaftlicher Zeitschrift187-196