Wäfler, Toni

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Toni
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Wäfler, Toni

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  • Vorschaubild
    Publikation
    sWafety: A Complementary Low-threshold Safety Management Process
    (2023) Schenkel, Sandra; Medici, Guri; Staender, Sven; Wäfler, Toni [in: AHFE International]
    Effective safety management requires a reliable information basis. At the same time, established safety management systems (SMS) and surveys are known to have certain limitations, such as low participation rates or data bias due to the influence of situational factors (e.g., Pfeiffer, Manser & Wehner, 2010; Sujan, 2015). In collaboration with Swiss companies from the aviation, nuclear and healthcare industries, sWafety was developed and tested as a complementary process concept to address these shortcomings. sWafety provides a low-threshold process design and digital tool that aims to further engage and motivate employees to participate in data collection, analysis, and feedback to further improve data quality.This paper describes the design of the sWafety process, which is based on a user-centered approach as well as insights from motivation theory, gamification, and practical expertise. Key process elements are presented that support motivated employee participation through short survey cycles, low respondent burden, direct feedback processes and active user involvement in data interpretation and safety measure development. Based on a use case with a Swiss hospital, a minimum viable app-prototype was applied to test the extent to which key process elements can be transferred to operational practice and how they are evaluated by users. An eight-day application scenario of sWafety was conducted with a team of anesthesia professionals (n = 7). Prototyped process elements included daily app-based data collection and alternating feedback presentation. A formative evaluation was conducted by means of a workshop.The results of a qualitative content analysis indicate that the key process elements are transferable to operational practice. Concisely worded questions, tasks, or feedback that encourage reflection and learning, were found to be more motivating than gamification. Timely feedback, particularly on work-related information, and full transparency regarding the purposes and outcomes of the surveys also appear to be very important factors motivating participation in providing safety-related data. However, users called for more opportunities to provide bottom-up information and a more active role in discussing findings and developing safety measures.Effective implementation of sWafety into operational practice requires that the general process design is adapted to a company’s specifics. Particular attention should be paid to how local, decentralized processes can be implemented to enable timely feedback and appropriate employee involvement in discussing results and developing safety measures. Regarding low-threshold process design, the results imply that elements which trigger intrinsic motivation (e.g., learning or reflection) should be preferred over gamification. Also, further development of technical solutions for flexible interaction with the app and for data analysis can further increase the potential of sWafety.
    04B - Beitrag Konferenzschrift
  • Vorschaubild
    Publikation
    Implementing Data-Based Services: A Socio-Technical Model
    (21.07.2022) Deflorin, Patricia; Campos, Adrian; Wäfler, Toni; Havelka, Anina; Leitner, Christine; Ganz, Walter; Bassano, Clara; Satterfield, Debra [in: The Human Side of Service Engineering]
    04B - Beitrag Konferenzschrift
  • Vorschaubild
    Publikation
    Matching B2B-partners in the sharing economy
    (2022) Niederhauser, Luca; Wäfler, Toni; Huber, Sebastian; Jüttner, Uta; von dem Berge, Karina; Huber, Charles; Burri, Simona [in: Human Factors, Business Management and Society]
    This paper explores the matching of business-to-business (B2B) partners interested in the sharing of resources. Factors for a successful matching were derived from the literature and examined through interviews with representatives of Swiss small and medium-sized enterprises (SMEs). Results showed that relevant success factors cannot be universally defined in advance since sharing transactions differ too much from one another. These insights led to the development of a diagnostic tool that takes the diversity of sharing transactions into account by facilitating the comparison of expectations and objectives of the parties involved. Such compatibilities, or incompatibilities are revealed, which prevents misunderstandings during the sensitive partner matching phase of B2B-sharing transactions.
    04B - Beitrag Konferenzschrift
  • Vorschaubild nicht verfügbar
    Publikation
    Business model analysis and (design thinking) methods: underlying key dimensions for smart service development
    (2022) Deflorin, Patricia; Havelka, Anina; Campos, Adrian; Wäfler, Toni
    04B - Beitrag Konferenzschrift
  • Vorschaubild nicht verfügbar
    Publikation
    Methods Supporting a Shared Servitization Framework
    (2022) Deflorin, Patricia; Havelka, Anina; Campos, Adrian; Wäfler, Toni; West, Shaun; Meierhofer, Jürg; Mangla, Utpal [in: Smart Services Summit]
    04B - Beitrag Konferenzschrift
  • Vorschaubild nicht verfügbar
    Publikation
    Knowledge and its role in the servitization process
    (European Institute for Advanced Studies in Management, 06/2021) Deflorin, Patricia; Campos, Adrian; Ziegler, Michael; Havelka, Anina; Wäfler, Toni; Buganza, Tommaso; Dell'era, Claudio; Magistretti, Stefano; Trabucchi, Daniel; Verganti, Roberto [in: The 28th Innovation and Product Development Management Conference (IPDMC)]
    04B - Beitrag Konferenzschrift
  • Vorschaubild nicht verfügbar
    Publikation
    Progressive Intensity of Human-Technology Teaming
    (Springer, 2021) Wäfler, Toni; Ahram, Tareq; Taiar, Redha [in: Human Interaction, Emerging Technologies and Future Systems V, Proceedings of the 5th International Virtual Conference on Human Interaction and Emerging Technologies, IHIET 2021, August 27-29, 2021 and the 6th IHIET: Future Systems (IHIET-FS 2021), October 28-30, 2021, France]
    04B - Beitrag Konferenzschrift
  • Vorschaubild nicht verfügbar
    Publikation
    The Safety Measure Effectiveness Assessment Tool (EAT)
    (Springer Nature, 2021) Wäfler, Toni; Gugerli, Rahel; Boring, Ronald L.; Arezes, Pedro Miguel Ferreira Martins [in: Advances in Safety Management and Human Performance. Proceedings of the AHFE 2021 Virtual Conferences on Safety Management and Human Factors, and Human Error, Reliability, Resilience, and Performance, July 25-29, 2021, USA]
    04B - Beitrag Konferenzschrift
  • Vorschaubild nicht verfügbar
    Publikation
    Explainability is not Enough: Requirements for Human-AI-Partnership in Complex Sociotechnical Settings
    (Instituto Universitário de Lisboa, 2020) Wäfler, Toni; Matos, Florinda [in: 2nd European Conference on the Impact of Artificial Intelligence and Robotics (ECIAIR20)]
    04B - Beitrag Konferenzschrift
  • Vorschaubild
    Publikation
    Vorschriften evaluieren und sinnvoll reduzieren - aber wie? Entwicklung eines theoriegeleiteten und kriterienbasierten Prozesses zur Evaluation und Reduktion von Vorschriften
    (GfA Press, 2019) Hostettler, Karin; Nisoli, Giulio; Brüngger, Jonas; Wäfler, Toni; Fischer, Katrin [in: 65. Frühjahrskongress der Gesellschaft für Arbeitswissenschaft. 27.02.-01.03.2019, Dresden]
    In Unternehmen mit hohem Gefahrenpotenzial sind Flexibilität und Resilienz wichtige Voraussetzungen, um Sicherheit zu gewährleisten. Aber gerade diese Unternehmen sehen sich einer zunehmenden Flut von Standardisierungen und Regulierungen durch Vorschriften gegenüber. Die Regeldichte hat inzwischen so stark zugenommen, dass Vorschriften oft nicht mehr vollständig eingehalten werden können (Dekker 2003; Hale & Borys 2012). Die kritische Reflexion (zu) vieler Vorschriften braucht theoretisch begründete Kriterien, mit denen Vorschriften auf ihre Eignung geprüft und ggf. reduziert werden können. Ziel der Reduktion ist ein System, das durch eine angemessene Balance von Standardisierung und Flexibilisierung anpassungsfähig wird und dabei die Expertise der Mitarbeitenden berücksichtigt. In einem Forschungsprojekt gemeinsam mit zwei Schweizer Bahnunternehmen und einer Aufsichtsbehörde wurden Kriterien zur Evaluation und Reduktion von Vorschriften aus arbeitspsychologischen Theorien abgeleitet. Ein auf diesen Kriterien basierender generischer und partizipativer Evaluationsprozesses wurde mit Vorschriftenerstellern, -anwendern und -überwachern entwickelt und getestet. Reduktionsstrategien für Vorschriften sind dabei die Elimination, die Substitution und die Flexibilisierung. Wann welche Strategie angewendet werden darf, wird im Beitrag beschrieben. So sollen Fachexperten bei der theoretisch begründeten Reduktion von Vorschriften und dem Erreichen einer angemessenen Balance von Standardisierung und Flexibilisierung im Unternehmen unterstützt werden.
    04B - Beitrag Konferenzschrift