Success Factors of Enterprise 2.0

Abstract

This paper presents the results of three interlinked case studies in companies who have recently introduced Wiki software. The case studies were all conducted with the same methodology, starting with an interview with the responsible person, design of a survey based on the interview findings and then application and interpretation of the survey. The goal of the studies was to identify success factors and/or barriers for Enterprise 2.0 adoption. The results show some clear common trends among the studied companies, which lead to a set of general recommendations for successful introduction of Enterprise 2.0.