Auflistung nach Autor:in "Forster, Catherine"

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Analysis and Redesign of the Fringe Benefits at the BLKB
(Hochschule für Wirtschaft FHNW, 2021) Forster, Catherine; Lüthi, Erhard; Basellandschaftliche Kantonalbank, Liestal
Fringe benefits can have a high impact on employee attraction, motivation, retention, and productivity, as well as on employer attractiveness. Fringe benefits should express a company’s corporate culture and strategy as well as reinforce its values and goals. Sustainability is currently a significant trend in Human Resources Management as well as total rewards management. One way of designing fringe benefits in a sustainable way is by making them more flexible. To reach the biggest possible impact, an effective communication of a company’s fringe benefits package is key.
11 - Studentische Arbeit
Potential for Improvement of the Customer Experience from a Bank-Customer Perspective
(Hochschule für Wirtschaft FHNW, 2021) Andersson, Björn; Forster, Catherine; Golovanov, Stefanie; Schnider, Melissa; Woolley, Thomas; Waterstraat, Silke; Pibiri & Reich GmbH, Suhr
This paper was written on behalf of the consultancy agency Pibiri & Reich GmbH. Needs, insights on information behavior, but also on barriers preventing customers from investing were identified to improve customer experience and to develop customer-oriented products, in order to appeal more to potential investing clients. More precisely, this study attempted to identify characteristics of individuals’ information gathering behavior as well as their needs regarding investments. The research question “Why are Swiss citizens not investing with traditional Swiss banks?” was examined.
11 - Studentische Arbeit