Auflistung nach Autor:in "Wullschleger, Daniel"

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  • Kein Vorschaubild vorhanden
    Publikation
    Potential of an E-Mail Response Automation System
    (Hochschule für Wirtschaft FHNW, 2021) Wullschleger, Daniel; Hanne, Thomas; SIX SIS AG, Olten
    An e-mail response automation system (ERA) tries to identify specific use cases within the body of an e-mail message. This is achieved with the help of artificial intelligence. Correctly classified e-mails are then forwarded to a process automation system, which takes care of all required system queries. Finally, the ERA bot creates a response template that is presented to an employee to guarantee service quality. In the thesis, an analysis of e-mail conversations highlighted where such an ERA bot could support employees.
    11 - Studentische Arbeit
  • Kein Vorschaubild vorhanden
    Publikation
    Sales-process optimization
    (Hochschule für Wirtschaft FHNW, 2020) Renz, Luca; Locher, Jan; Wullschleger, Daniel; Yanni, Philipp; Knörzer, David; Loosli, Christina; Huber AG, Büsserach
    Huber AG encountered several difficulties daily when attempting to follow the workflow of these processes. The project team and client have at first agreed on focusing on the Sales-Process which needed some standardisation.
    11 - Studentische Arbeit