Schlick, Sandra
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Publikation Analysing barriers in the business ecosystem of European MaaS providers: an actor-network approach(2023) Gebhart, Julian; Schlick, Sandra; Marvell, Alan; Gerber, Aurona; Hinkelmann, KnutAs new Mobility as a Service (MaaS) platforms are being established in Europe, researchers and practitioners seek evidence on the barriers experienced by the MaaS providers in their evolving business ecosystem. This paper conceptualises the MaaS business ecosystem using a Systematic Literature Review (SLR) combined with Actor- Network Theory (ANT) by constructing an actor-network of key actors. This actor- network, along with the identified MaaS business ecosystem barriers, is then used for Multiple Case Study Research, interviewing 18 European MaaS experts. The cross-case analysis revealed how MaaS providers problematise, interest, enrol and mobilise their business ecosystems. Furthermore, the paper outlines and amends key barriers in the areas of (1) technology and data, (2) social and cultural, and (3) policy and regulation. Researchers and practitioners can use the findings of this study to formulate policies, create best practices or conduct further research on the development of MaaS.04B - Beitrag KonferenzschriftPublikation A system of customer co-creation for new product development of digital products with a pilot study of the Swiss media industry(2023) Le Cunff, Eric; Schlick, Sandra; Gerber, Aurona; Hinkelmann, KnutIn the age of digitisation, the media industry is faced with declining advertising revenues. Therefore, the focus on the development of new digital products is a key element to survive in such a fast-changing market and to increase the innovation performance. One of the most important elements thereby is the involvement of customers as co-creators in the new product development (NPD) process, so that new digital products are developed that are in demand on the market. However, the process of how companies turn external knowledge from customers into knowledge creation for generating new ideas and the development of innovative products has not been analysed. This pilot study, which presents an initial system of customer co-creation for NPD of digital products from the literature and searches for similarities and dissimilarities through an abductive qualitative data analysis from interviews with three managers in three different Swiss media companies, explores this unresolved research gap. The system of this study is based on an overarching phase model, which is derived from Application Lifecycle Management (ALM). The process anchored in it, which focuses on the customer co-creation of digital products, integrates process elements from the two user-centered approaches, namely User Centered Design (UCD) and Design Thinking (DT). The results from the interviews show that the system is largely in line with the NPD process procedures in the three media companies. It was found that customers can be involved everywhere in the NPD process, but that this is not yet implemented in practice. However, as the future ambition in media companies is to become even more customer- centric, the proposed system in this study is very promising.04B - Beitrag KonferenzschriftPublikation Features in learning paths for Indian and Swiss on-boarders(2022) Weber, Lukas; Schlick, SandraOn-boarding of new employees with varying cultural backgrounds can lead to conflicts, disagreements, and frustrations, even to unequal levels of education and misunderstandings. To address these problems, the authors suggest a learning path focusing on cultural differences in learning features. A constructivist perspective was adopted to develop the learning paths. The research strategy was Design Science Research. Two interviews were conducted with the only two course leaders, one from each culture, at the case company, M&S Inc. The results demonstrate that the value systems in the two cultures differ in the areas of law, authority, and design. With features such as a checklist of learning objectives, a reminder that the learning content may differ from what onboarding employees are used to, a wiki for self-study, or discussion forums show especially variation in learning path in the introductory area and concluding area. These differences reflect the cultural differences between the Swiss and Indian participants. By addressing the differences in learning paths, the paper helps to improve learning outcomes and understanding. Thus, this paper contributes to the acceptance of two cultures by comparing the two cultures of Switzerland and India and considering the derived learning characteristics, which contributes to higher satisfaction and performance.04B - Beitrag Konferenzschrift