Witschel, Hans Friedrich
Workplace Learning - Providing Recommendations of Experts and Learning Resources in a Context-sensitive and Personalized Manner
2016, Emmenegger, Sandro, Laurenzi, Emanuele, Thönssen, Barbara, Zhang Sprenger, Congyu, Hinkelmann, Knut, Witschel, Hans Friedrich
Support of workplace learning is increasingly important as change in every form determines today's working world in industry and public administrations alike. Adapt quickly to a new job, a new task or a new team is a major challenge that must be dealt with ever faster. Workplace learning differs significantly from school learning as it should be strictly aligned to business goals. In our approach we support workplace learning by providing recommendations of experts and learning resources in a context-sensitive and personalized manner. We utilize user s' workplace environment, we consider their learning preferences and zone of proximal development, and compare required and acquired competencies in order to issue the best suited recommendations. Our approach is part of the European funded project Learn PAd. Applied research method is Design Science Research. Evaluation is done in an iterative process. The recommender system introduced here is evaluated theoretically based on user requirements and practically in an early evaluation process conducted by the Learn PAd application partner.
Using consumer behavior data to reduce energy consumption in smart homes
2015, Schweizer, Daniel, Zehnder, Michael, Wache, Holger, Zanatta, Danilo, Rodriguez, Miguel, Witschel, Hans Friedrich
This paper discusses how usage patterns and preferences of inhabitants can be learned efficiently to allow smart homes to autonomously achieve energy savings. We propose a frequent sequential pattern mining algorithm suitable for real-life smart home event data. The performance of the proposed algorithm is compared to existing algorithms regarding completeness/correctness of the results, run times as well as memory consumption and elaborates on the shortcomings of the different solutions.
KPIs 4 Workplace Learning
2016, Emmenegger, Sandro, Thönssen, Barbara, Hinkelmann, Knut, Witschel, Hans Friedrich, Ana, Fred, Aveiro, David
Enterprises and Public Administrations alike need to ensure that newly hired employees are able to learn the ropes fast. Employers also need to support continuous workplace learning. Work-place learning should be strongly related to business goals and thus, learning goals should direct-ly add to business goals. To measure achievement of both learning and business goals we pro-pose augmented Key Performance Indicators (KPI). In our research we applied model driven engineering. Hence we developed a model for a Learning Scorecard comprising of business and learning goals and their KPIs represented in an ontology. KPI performance values and scores are calculated with formal rules based on the SPARQL Inferencing Notation. Results are presented in a dashboard on an individual level as well as on a team/group level. Requirements, goals and KPIs as well as performance measurement were defined in close co-operation with Marche Region, business partner in Learn PAd.
A Graph-Based Recommender for Enhancing the Assortment of Web Shops
2015, Riesen, Kaspar, Witschel, Hans Friedrich, Galliè, Emidio
In this work, we consider a situation where multiple Providers (competitors) serve a common market, using a common infrastructure of sales channels. More speci cally, we focus on multiple web shops that are run by the same web shop platform provider. Our goal is to recommend new items to complement the assortment of a provider, based on user behaviour in the other shops of the same platform. For this new problem, we propose to capture information on how items sell together in a shared product co-occurrence graph. We then adapt known graph-based recommenders to the problem. Further criteria for ranking recommended items are derived as part of a case study conducted in the context of IT web shops. They are combined with the scores of the graph recommenders in a nal ranking function. We evaluate this function with data from our case study context and based on judgments of one shop owner. Our results show that a good ranking can be achieved, reflecting the needs of the shop owner.
Ensuring Action: Identifying Unclear Actor Specifications in Textual Business Process Descriptions
2016, Sanne, Ulf, Ferrari, Alessio, Gnesi, Stefania, Witschel, Hans Friedrich, Ana, Fred, Aveiro, David
In many organisations, business process (BP) descriptions are available in the form of written procedures, or operational manuals. These documents are expressed in informal natural language, which is inherently open to different interpretations. Hence, the content of these documents might be incorrectly interpreted by those who have to put the process into practice. It is therefore important to identify language defects in written BP descriptions, to ensure that BPs are properly carried out. Among the potential defects, one of the most relevant for BPs is the absence of clear actors in action-related sentences. Indeed, an unclear actor might lead to a missing responsibility, and, in turn, to activities that are never performed. This paper aims at identifying unclear actors in BP descriptions expressed in natural language. To this end, we define an algorithm named ABIDE, which leverages rule-based natural language processing (NLP) techniques. We evaluate the algorithm on a manually annotated data-set of 20 real-world BP descriptions (1,029 sentences). ABIDE achieves a recall of 87%, and a precision of 56%. We consider these results promising. Improvements of the algorithm are also discussed in the paper.