(2014) Hinkelmann, Knut [in: 8th International Conference on Methodologies, Technologies and Tools enabling e-Government MeTTeG14]
Adaptive Case Management deals with processes that are not
predefined or repeatable, but depend on evolving circumstances and decisions
regarding a particular situation. While case management is often considered as
different from conventional business process management, in reality they cannot
be strictly separated. A structured business process can contain parts which deal
with non-routine cases. The Object Management Group (OMG) published the
Business Process Model & Notation (BPMN) as well as the Case Management
Model & Notation (CMMN). There is an ongoing debate whether these two
languages should be combined are kept independent.
After a short introduction into CMMN and BPMN we analyse an application
process as it is typical for public administration in order to identify strengths and
weaknesses of both BPMN and CMMN. We show that typical processes contain
both structured and non-structured parts and neither BPMN nor CMMN alone is
adequate to model the process. Finally, we propose recommendations for a metamodel,
which combines elements of BPMN and CMMN.
