Martin, Andreas
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Martin, Andreas
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- PublikationRefining Process Models through the Analysis of Informal Work Practice(2011) Brander, Simon; Hinkelmann, Knut; Hu, Bo; Martin, Andreas; Riss, Uwe; Thönssen, Barbara; Witschel, Hans FriedrichThe work presented in this paper explores the potential of leveraging the traces of informal work and collaboration in order to improve business processes over time. As process executions often differ from the original design due to individual preferences, skills or competencies and exceptions, we propose methods to analyse personal preferences of work, such as email communication and personal task execution in a task management application. Outcome of these methods is the detection of internal substructures (subtasks or branches) of activities on the one hand and the recommendation of resources to be used in activities on the other hand, leading to the improvement of business process models. Our first results show that even though human intervention is still required to operationalise these insights it is indeed possible to derive interesting and new insights about business processes from traces of informal work and infer suggestions for process model changes.04B - Beitrag Konferenzschrift
- PublikationSupport Knowledge Intensive Work with Semantic Technologies(2009) Brun, Roman; Martin, Andreas [in: IBIC'09 International Business Informatics Challenge and Conference 2009]This paper introduces an approach to support knowledge intensive work with semantic technologies by semantically enriching processes and then applying reasoning techniques on them. Further, the proposed use cases show the abilities of semantically enriched processes. Finally the paper introduces a possible architecture of a system which facilitates the knowledge intensive work with semantic technologies.processes and finally the paper introduces a possible architecture of a system which supports the knowledge intensive work with semantic technologies.04B - Beitrag Konferenzschrift
- PublikationA viewpoint-based case-based reasoning approach utilising an enterprise architecture ontology for experience management(Taylor & Francis, 28.03.2016) Martin, Andreas; Emmenegger, Sandro; Hinkelmann, Knut; Thönssen, Barbara [in: Enterprise Information Systems]The accessibility of project knowledge obtained from experiences is an important and crucial issue in enterprises. This information need about project knowledge can be different from one person to another depending on the different roles he or she has. Therefore, a new ontology-based case-based reasoning (OBCBR) approach that utilises an enterprise ontology is introduced in this article to improve the accessibility of this project knowledge. Utilising an enterprise ontology improves the case-based reasoning (CBR) system through the systematic inclusion of enterprise-specific knowledge. This enterprise-specific knowledge is captured using the overall structure given by the enterprise ontology named ArchiMEO, which is a partial ontological realisation of the enterprise architecture framework (EAF) ArchiMate. This ontological representation, containing historical cases and specific enterprise domain knowledge, is applied in a new OBCBR approach. To support the different information needs of different stakeholders, this OBCBR approach has been built in such a way that different views, viewpoints, concerns and stakeholders can be considered. This is realised using a case viewpoint model derived from the ISO/IEC/IEEE 42010 standard. The introduced approach was implemented as a demonstrator and evaluated using an application case that has been elicited from a business partner in the Swiss research project.01A - Beitrag in wissenschaftlicher Zeitschrift
- PublikationApplying Organizational Learning to Enterprise Knowledge Maturing(04.09.2009) Martin, Andreas; Brun, RomanWe first describe the state of the art of organizational learning, mentioning the theories and types of it. The need of organizational learning, contributing processes and the main processes are further explained. Various methods of organizational learning are introduced. A template for a short description is proposed, which gives an overview about existing methods. The template then offers the possibility to indicate which method can be applied on Enterprise Knowledge Maturing.04B - Beitrag Konferenzschrift
- PublikationIntegrating an Enterprise Architecture Ontology in a Case-Based Reasoning Approach for Project Knowledge(08.11.2013) Martin, Andreas; Emmenegger, Sandro; Wilke, Gwendolin04B - Beitrag Konferenzschrift
- PublikationMining of Agile Business Processes(21.03.2011) Brander, Simon; Hinkelmann, Knut; Martin, Andreas; Thönssen, Barbara [in: Proceedings of the AAAI 2011 Spring Symposium]Organizational agility is a key challenge in today's business world. The Knowledge-Intensive Service Support approach tackles agility by combining process modeling and business rules. In the paper at hand, we present five approaches of process mining that could further increase the agility of processes by improving an existing process model.04B - Beitrag Konferenzschrift
- PublikationA new Retrieval Function for Ontology-Based Complex Case Descriptions(2015) Emmenegger, Sandro; Lutz, Jonas; Witschel, Hans Friedrich; Martin, Andreas [in: Proceedings of CBR-MD'15, 2015]This work focuses on case-based reasoning in domains where cases have complex structures with relationships to an arbitrary number of other (potentially complex and structured) entities and where case characterisations (queries) are potentially incomplete. We summarise the requirements for such domains in terms of case representation and retrieval functions. We then analyse properties of existing similarity measures used in CBR { above all symmetry { and argue that some of these properties are not desirable. By exploiting analogies with retrieval functions in the area of information retrieval { where similar functions have been replaced by new ones not exhibiting the aforementioned undesired properties { we derive a new asymmetric ranking function for case retrieval. On a generated test-bed, we show that indeed the new function results in di erent ranking of cases { and use testbed examples to illustrate why this is desirable from a user's perspective.04B - Beitrag Konferenzschrift
- PublikationA Case Modelling Language for Process Variant Management in Case-based Reasoning(2015) Cognini, Riccardo; Hinkelmann, Knut; Martin, Andreas [in: AdaptiveCM 2015 – 4th International Workshop on Adaptive Case Management and other non-workflow approaches to BPM]04B - Beitrag Konferenzschrift
- PublikationAn Ontology-based and Case-based Reasoning supported Workplace Learning Approach(Springer, 2016) Emmenegger, Sandro; Thönssen, Barbara; Laurenzi, Emanuele; Martin, Andreas; Zhang Sprenger, Congyu; Hinkelmann, Knut; Witschel, Hans Friedrich [in: Communications in Computer and Information Science]01A - Beitrag in wissenschaftlicher Zeitschrift
- PublikationWissensarbeit ist nicht Routinearbeit: Prozesse - Zwängerei für Wissensarbeitende(Swiss Professional Media, 2013) Martin, Andreas [in: Unternehmer Zeitung]Um heutzutage erfolgreich zu sein, genügt es nicht mehr, nur Daten zu managen und Prozesse zu beschreiben heute und in Zukunft muss Wissensarbeit gezielt gefördert werden.01B - Beitrag in Magazin oder Zeitung