2023-02-21, Seifert, Alexander, Cotten, Shelia

Although information and communication technologies (ICTs) such as smartphones, tablets, and the internet have all become increasingly important during the COVID-19 pandemic, we often forget that not everyone has access to the internet or uses ICT devices. Individuals on the wrong side of the digital divide are often older adults living in long-term care facilities (LTCFs), such as “old–old” adults, who often have various functional impairments. To shed light on the initial situation shortly before the pandemic, three data sources from Switzerland were used in this study to answer the following questions: (1) Do older adults want to have internet access if and/or when they move into a LTCF? (2) What form does ICT use take (specifically internet, smartphone, and tablet use) among LTCF residents, and what need do they have for ICT support? (3) What is the state of LTCFs’ ICT infrastructure and residents’ level of involvement in the decision-making process related to acquiring new technologies? Community-dwelling older adults in this study reported a desire to have internet access when moving into LTCFs, and 21% of LTCF residents reported using the internet just before the pandemic began. Internet access and ICT infrastructure in LTCFs, in general, are both limited, however, and LTCF managers seldom involve older adults in the ICT decision-making process. While modern ICT usage has reached the long-term care sector, the results of this study show that compensating for a lack of physical social contacts by relying on digital solutions during the COVID-19 pandemic cannot be the sole solution.

2022, Cotten, Shelia, Schuster, Amy M., Seifert, Alexander

While older adults (aged 65 years and older) are increasingly using social media, their usage rates still lag those of younger age groups. Social media use has been observed to have some positive effects on older adults’ well-being; however, divergent findings exist depending upon the sample, measures, and methodological approach. This review highlights what is currently known about social media use and well-being among older adults, identifies strengths and weaknesses of current research on this topic, and argues that methodological and content-related research gaps must be closed before researchers can confirm a positive overall effect of social media use in everyday situations for older adults.

2022-01-11, Seifert, Alexander, Charness, Neil

Digital (consumer) services, such as ticket machines, self-checkout, and online reservations, have become increasingly important in modern society. Studies on adoption of these services and openness to using future public digital services (e.g., online voting, online taxes, electronic patient records) have mostly focused on younger adults or nonrepresentative samples among older adults. Therefore, two important questions remain that can best be addressed with representative sampling: To what extent do older adults use or are willing to use current and future digital services in their everyday lives? How do older adults evaluate the ease of use of these services?. The study included data on use of current and future digital services among a large Swiss sample of 1149 people age 65 years and older (mean age: 74.1 years, SD: 6.69). Descriptive and multivariate analyses showed that (a) established services such as cash machines were used more often than new services, such as self-checkout apps or machines. (b) Perceived ease of use is related to age, socioeconomic status, health, and interest in technology. (c) Only 8.9% had an overall positive attitude toward these digital services, and this attitude was predicted by age, gender, socioeconomic status, and interest in technology. (d) Participants were more often open to filing taxes online than voting online, and openness was predicted by age, income, and interest in technology. Today, mainly older adults with a high interest in technology use digital services. Nevertheless, potential for greater use is evident.

2022, Seifert, Alexander