Baeriswyl-Zurbriggen, Sophie
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How Workload and Coworker Support Relate to Emotional Exhaustion: The Mediating Role of Sickness Presenteeism
2016-04-07, Baeriswyl-Zurbriggen, Sophie, Krause, Andreas, Elfering, Achim, Berset, Martial
Gesundheit von Lehrpersonen aus organisationspsychologischer Perspektive
2016, Krause, Andreas, Baeriswyl-Zurbriggen, Sophie
Positive and Negative Work Rumination and its Associations with Sleep Quality, Burnout, and Relaxing‐Substance Abuse
2016-04, Berset, Martial, Baeriswyl-Zurbriggen, Sophie, Krause, Andreas
Self-Endangering Work Behavior
2016, Dettmers, Jan, Deci, Nicole, Baeriswyl-Zurbriggen, Sophie, Berset, Martial, Krause, Andreas, Wiencke, Markus, Cacace, Mirella, Fischer, Sebastian
Emotional exhaustion and job satisfaction in airport security officers. Work-family conflict mediator in the job demands-resources model
2016, Baeriswyl-Zurbriggen, Sophie, Krause, Andreas, Schwaninger, Adrian
The growing threat of terrorism has increased the importance of aviation security and the work of airport security officers (screeners). Nonetheless, airport security research has yet to focus on emotional exhaustion and job satisfaction as major determinants of screeners’ job performance. The present study bridges this research gap by applying the job demands–resources (JD–R) model and using work–family conflict (WFC) as an intervening variable to study relationships between work characteristics (workload and supervisor support), emotional exhaustion, and job satisfaction in 1,127 screeners at a European airport. Results of structural equation modeling revealed that (a) supervisorsupport as a major job resource predicted job satisfaction among screeners; (b) workload as a major job demand predicted their emotional exhaustion; and (c) WFC proved to be a promising extension to the JD–R model that partially mediated the impact of supervisor support and workload on job satisfaction and emotional exhaustion. Theoretical and practical implications are discussed.