Large Language Model support in drafting a Business Process
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2025
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Master
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11 - Student thesis
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Hochschule für Wirtschaft FHNW
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Olten
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Abstract
According to the 2018 survey, BPM has been very high on most companies’ list of priorities since the survey started back in 2003. Paul Harmon’s (2018) survey indicates that organisations go through cycles of interest in the Business Process Management work. Each of the
peaks of interest are preceded by some novel concept, new technological development or economical cycle, even if the overall interest keeps growing (Harmon, 2018) With the advent of relatively cheap and readily available LLMs, we are on the potential verge of the new BPM hype cycle. Researchers and companies alike are exploring all possible applications of the LLMs in the daily operations to gain efficiencies, improve profits and simply gain a competitive advantage over the competition. Business process modelling is the key capability in any BPM initiative. It helps to ensure the quality of the communication between the various stakeholders, structures the common business understanding and streamlines the ease of understanding between different domains such as business and IT. No BPM initiative could be successful without the modelling capabilities, as is a crucial part in every step of the Dumas et al., 2018 BPM lifecycle.
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English
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Yes
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Lykovas, A. (2025). Large Language Model support in drafting a Business Process [Hochschule für Wirtschaft FHNW]. https://irf.fhnw.ch/handle/11654/52029