Measuring the success of learning, training and knowledge development in a company

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Autor:innen
Autor:in (Körperschaft)
Publikationsdatum
2010
Typ der Arbeit
Master
Studiengang
Typ
11 - Studentische Arbeit
Herausgeber:innen
Herausgeber:in (Körperschaft)
Betreuer:in
Übergeordnetes Werk
Themenheft
DOI der Originalpublikation
Link
Reihe / Serie
Reihennummer
Jahrgang / Band
Ausgabe / Nummer
Seiten / Dauer
Patentnummer
Verlag / Herausgebende Institution
Hochschule für Wirtschaft FHNW
Verlagsort / Veranstaltungsort
Olten
Auflage
Version
Programmiersprache
Abtretungsempfänger:in
Praxispartner:in/Auftraggeber:in
Zusammenfassung
An increasingly complex and globalized world asks for highly skilled employees. Many jobs have been outsourced to low‐cost countries, which increases the requirements onto the employees. This requires companies to invest in their employees’ skills. Training, learning and knowledge development have become the pool for innovations and competitive advantages. The (often) high costs of such initiatives stand in contrast with the everlasting demand of stakeholders and management for higher profits. Many firms are looking to measure the success of trainings etc. They want some sort of benefit out of their investments. From interviews and workshops with Swisscom (who has been collaborating in this Master Thesis) it has been understood that often, a simple financial number or key figure is thought to be enough. Other (soft) factors like increased customer satisfaction or lowered personnel fluctuation are therefore not taken into consideration. This has been corroborated with a research in existing literature, where a lot of the existing measuring methods have a strong focus on pecuniary aspects. Another gap that has been identified is that most measuring methods are discussed in separate literature. These gaps are addressed within this Thesis. A holistic measuring method for a training project that includes different angles and perspectives is set up. Furthermore, the reader receives a consolidated overview of existing measuring methods....
Schlagwörter
Fachgebiet (DDC)
330 - Wirtschaft
Projekt
Veranstaltung
Startdatum der Ausstellung
Enddatum der Ausstellung
Startdatum der Konferenz
Enddatum der Konferenz
Datum der letzten Prüfung
ISBN
ISSN
Sprache
Englisch
Während FHNW Zugehörigkeit erstellt
Ja
Publikationsstatus
Begutachtung
Open Access-Status
Lizenz
Zitation
KAENEL, Urs, 2010. Measuring the success of learning, training and knowledge development in a company. Olten: Hochschule für Wirtschaft FHNW. Verfügbar unter: https://irf.fhnw.ch/handle/11654/39908