Empowering Onboarding with AI

Abstract

In order to improve knowledge transfer, increase consistency, and decrease onboarding effort, this thesis explores the ways in which Large Language Models (LLMs) can be effectively included into the onboarding procedure for new employees at a telecom contact center. The study is organized into three stages: first, an analysis of the present onboarding procedure; second, the creation of a conceptual framework for the integration of LLM; and finally, the execution of realistic test scenarios to assess the suggested solution.