IT-Supplier Maturity Model
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Autor:innen
Autor:in (Körperschaft)
Publikationsdatum
2016
Typ der Arbeit
Master
Studiengang
Sammlung
Typ
11 - Studentische Arbeit
Herausgeber:innen
Herausgeber:in (Körperschaft)
Betreuer:in
Übergeordnetes Werk
Themenheft
DOI der Originalpublikation
Link
Reihe / Serie
Reihennummer
Jahrgang / Band
Ausgabe / Nummer
Seiten / Dauer
Patentnummer
Verlag / Herausgebende Institution
Hochschule für Wirtschaft FHNW
Verlagsort / Veranstaltungsort
Olten
Auflage
Version
Programmiersprache
Abtretungsempfänger:in
Praxispartner:in/Auftraggeber:in
Zusammenfassung
IT suppliers which focus on micro, small and medium enterprises do often still deliver their software as on premise solution, thus to install on local servers. In the last few years was accepted by their customers but the affinity to digital services has increased. Today many people use their smartphones, computers or even online storage on a daily bases. Consequently, expectations of software solutions have raised as well. In this paper a model shall be developed which supports IT supplier to assess their own maturity and the ability to support their customers in fulfilling their own customers’ high expectations .The model shall support deciding which areas and attributes shall be analyzed in order to digitalize processes and deliver the services online. Several existing models have been analyzed and the most important areas evaluated. After all, the model which has been developed suggests to analyze nine areas of the organization: strategy, technology, products, people, customer experience, leadership, culture, operations, and governance. For each area a capability level can be achieved for the organization. The new perspective which this model includes is the customer view and his expectations of the service. The same areas are evaluated but from the point of view of the customer and along a different scale, which is a progression scale. The combination of the achievements in the five capability levels and the four progression levels results in a final maturity level which indicates to what extend the IT supplier has digitalized his organization and supports his customers digitalizing their business.
Schlagwörter
Fachgebiet (DDC)
330 - Wirtschaft
Veranstaltung
Startdatum der Ausstellung
Enddatum der Ausstellung
Startdatum der Konferenz
Enddatum der Konferenz
Datum der letzten Prüfung
ISBN
ISSN
Sprache
Englisch
Während FHNW Zugehörigkeit erstellt
Ja
Publikationsstatus
Begutachtung
Open Access-Status
Lizenz
Zitation
RÖHM, Ruth, 2016. IT-Supplier Maturity Model. Olten: Hochschule für Wirtschaft FHNW. Verfügbar unter: https://irf.fhnw.ch/handle/11654/39779