Alignment of Business and IT as a Knowledge Management Problem

Abstract

Present day organisations are complex entities characterised by diverse business processes and extensive knowledge, both human and organisational. Business processes such as, Enterprise Architecture Management (EAM), aid in the very definition and regulation of an organisation’s structure. Furthermore, they help an organisation to flexibly acclimatise to fluctuating market conditions through the alignment of business and IT. Additionally, knowledge is recognised as a key contributor to an organisation’s competitive advantage and consequently Knowledge Management (KM) is a key requirement in organisations. Knowledge in organisations is typically human- (tacit)or technology-based (explicit) and two KM strategies of personalisation and codification are recognised in this context....