Leadership in the age of artificial intelligence - Exploring links and implications in internationally operating insurance companies

dc.contributor.authorRichter, Sarah-Louise
dc.contributor.authorResch, Dörte
dc.contributor.editorDornberger, Rolf
dc.date.accessioned2023-11-06T13:18:54Z
dc.date.available2023-11-06T13:18:54Z
dc.date.issued2020-07-08
dc.description.abstractThis study examines the effect of artificial intelligence (AI) on leadership in internationally operating insurance companies. Because insurance is a model example of a data-intensive industry, companies are already applying AI-powered technology and searching for opportunities for further use. However, any important step in automation may trigger a leadership shift and a research gap has been identified in the development of leadership positions in insurance companies confronted with the use of AI. Specifically, the objective is to investigate how leadership could change due to the introduction of AI as an example of digitalization. For this study within an interpretive paradigm, qualitative data were collected in 19 semi-structured interviews, with interviewees representing five insurance companies headquartered in Western Europe. The findings suggest that the use of AI and its implications for leadership are closely linked to the underlying structures of the industry, which has led to the existing leadership discourse and organizational metaphor in the first place. The implications of AI, in turn, depend on the leadership discourse and existing structures. Thus, if AI is used only in accordance with the current discourse, the implications for leadership are minimal. Therefore, it can be concluded that the use of AI-powered software itself is unlikely to trigger change in leadership. Nevertheless, AI holds significant potential for insurers. For example, AI could support the insurer’s core competencies, and connect companies with broader ecosystems and customer communities.
dc.identifier.doihttps://doi.org/10.1007/978-3-030-48332-6_21
dc.identifier.isbn978-3-030-48332-6
dc.identifier.isbn978-3-030-48331-9
dc.identifier.urihttps://irf.fhnw.ch/handle/11654/38420
dc.language.isoen
dc.publisherSpringer
dc.relation.ispartofNew trends in business information systems and technology. Digital innovation and digital business transformation
dc.spatialCham
dc.subjectLeadership
dc.subjectArtificial intelligence
dc.subjectInsurance industry
dc.subject.ddc150 - Psychologie
dc.titleLeadership in the age of artificial intelligence - Exploring links and implications in internationally operating insurance companies
dc.type04A - Beitrag Sammelband
dspace.entity.typePublication
fhnw.InventedHereYes
fhnw.ReviewTypeAnonymous ex ante peer review of a complete publication
fhnw.affiliation.hochschuleHochschule für Angewandte Psychologiede_CH
fhnw.affiliation.institutInstitut für Kooperationsforschung und -entwicklungde_CH
fhnw.openAccessCategoryClosed
fhnw.pagination315-327
fhnw.publicationStatePublished
relation.isAuthorOfPublication319a4c24-9f02-4407-81e1-74f26c56679c
relation.isAuthorOfPublication19f22d4e-1b98-486d-9935-f3923c0f75d7
relation.isAuthorOfPublication.latestForDiscovery319a4c24-9f02-4407-81e1-74f26c56679c
relation.isEditorOfPublication64196f63-c326-4e10-935d-6776cc91354c
relation.isEditorOfPublication.latestForDiscovery64196f63-c326-4e10-935d-6776cc91354c
Dateien
Lizenzbündel
Gerade angezeigt 1 - 1 von 1
Lade...
Vorschaubild
Name:
license.txt
Größe:
1.36 KB
Format:
Item-specific license agreed upon to submission
Beschreibung: