Investigating the effects of gaze behavior on the perceived delay of a robot's response

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Author (Corporation)
Publication date
2019
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04B - Conference paper
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Parent work
Social Robotics. 11th International Conference, ICSR 2019, Madrid, Spain, November 26-29, 2019, proceedings
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DOI of the original publication
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Series
Lecture notes in artificial intelligence
Series number
11876
Volume
Issue / Number
Pages / Duration
54-63
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Place of publication / Event location
Madrid
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Abstract
Slow responses of social robots cause user frustration in human robot communication. This paper investigates how far the gaze behavior of a robot, meaning the way the robot looks at its conversation partner, influences the perceived delay of a robot’s response in human-robot conversations. To enhance a natural conversation pattern, a gaze behavior was designed and implemented into a humanoid robot. A within-subject experiment involving 31 test subjects was designed with two conditions (with and without gaze behavior). The results generally show a positive correlation between the gaze behavior that the robot exhibits and the perceived responsiveness of the robot (in the condition with gaze behavior). However, the perceived responsiveness is the same in both conditions. One reason for this finding may be that the response time of the robot might have been generally too short to identify an effect in the experi mental setting. Future research can directly build on our research to assess the relation between gaze behavior and perceived responsiveness in further detail and draw upon the finding that gaze behavior generally plays an important role with regard to the perceived responsiveness of a robot. Robot designers can also build on our research and consider both gaze behavior and additional factors to address a perceived delay in a robot’s response.
Keywords
Subject (DDC)
330 - Wirtschaft
Project
Event
11th International Conference on Social Robotics (ICSR 2019)
Exhibition start date
Exhibition end date
Conference start date
26.11.2019
Conference end date
29.11.2019
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ISBN
978-3-030-35887-7
978-3-030-35888-4
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Language
English
Created during FHNW affiliation
Yes
Strategic action fields FHNW
Publication status
Published
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Peer review of the complete publication
Open access category
Closed
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Citation
ZHONG, Jia, Theresa SCHMIEDEL und Rolf DORNBERGER, 2019. Investigating the effects of gaze behavior on the perceived delay of a robot’s response. In: Miguel A. SALICHS, Shuzhi Sam GE, Emilia IVANOVA BARAKOVA, John-John CABIBIHAN, Alan R. WAGNER, Álvaro CASTRO-GONZÁLEZ und Hongsheng HE (Hrsg.), Social Robotics. 11th International Conference, ICSR 2019, Madrid, Spain, November 26-29, 2019, proceedings. Madrid. 2019. S. 54–63. Lecture notes in artificial intelligence, 11876. ISBN 978-3-030-35887-7. Verfügbar unter: https://irf.fhnw.ch/handle/11654/42532