Decision support for digital payment facilitation

Abstract

This research investigates digital payment facilitation in marketplace platforms (platform businesses) within the European Union (EU)'s regulatory framework, focusing on compliance and operational strategies when handling e-money. Plat-forms like Amazon, Uber and PayPal play a pivotal role in the digital economy but face challenges in managing payments under stringent regulations. The re-search addresses the decision-making gap for digital platforms considering in-house payment facilitation and selecting suitable financial licenses. An applica-tion-oriented artefact was designed and developed - a decision framework for marketplace platforms to guide decision makers in aligning with regulatory and operational demands. Evaluated through expert interviews, the framework proves its relevance and adaptability to evolving regulatory requirements. It serves as a practical tool that supports strategic decision-making and enhances competitive-ness in the field of digital finance. Additionally, it features an AI based explora-tory component for further research.