AI-Enhanced Process Maps - An approach for the automation of process map visualizations

Abstract

Process maps are helpful tools for visualizing and understanding workflows (Zeitner & Peyinghaus, 2013), yet their creation remains labour-intensive and prone to inconsistencies, especially when dealing with unstructured data and complex processes. Traditional approaches often lack scalability and efficiency, hindering organizations from leveraging process maps for strategic decision-making and operational improvement (Brandl et al., 2008a).