Ensuring Action: Identifying Unclear Actor Specifications in Textual Business Process Descriptions

dc.accessRightsAnonymous
dc.audienceScience
dc.contributor.authorSanne, Ulf
dc.contributor.authorFerrari, Alessio
dc.contributor.authorGnesi, Stefania
dc.contributor.authorWitschel, Hans Friedrich
dc.contributor.editorAna, Fred
dc.contributor.editorAveiro, David
dc.date.accessioned2017-03-22T13:31:26Z
dc.date.available2017-10-27T10:57:42Z
dc.date.issued2016
dc.description.abstractIn many organisations, business process (BP) descriptions are available in the form of written procedures, or operational manuals. These documents are expressed in informal natural language, which is inherently open to different interpretations. Hence, the content of these documents might be incorrectly interpreted by those who have to put the process into practice. It is therefore important to identify language defects in written BP descriptions, to ensure that BPs are properly carried out. Among the potential defects, one of the most relevant for BPs is the absence of clear actors in action-related sentences. Indeed, an unclear actor might lead to a missing responsibility, and, in turn, to activities that are never performed. This paper aims at identifying unclear actors in BP descriptions expressed in natural language. To this end, we define an algorithm named ABIDE, which leverages rule-based natural language processing (NLP) techniques. We evaluate the algorithm on a manually annotated data-set of 20 real-world BP descriptions (1,029 sentences). ABIDE achieves a recall of 87%, and a precision of 56%. We consider these results promising. Improvements of the algorithm are also discussed in the paper.
dc.identifier.urihttp://hdl.handle.net/11654/24618
dc.identifier.urihttps://doi.org/10.26041/fhnw-1003
dc.language.isoenen_US
dc.publisherSpringer
dc.relation.ispartofProceedings of the 8th International Conference on Knowledge Management and Information Sharing (KMIS), 2016
dc.spatialPorto
dc.subjectbusiness process managementen_US
dc.subjectquality assessmenten_US
dc.subjectnatural language processingen_US
dc.titleEnsuring Action: Identifying Unclear Actor Specifications in Textual Business Process Descriptions
dc.type04B - Beitrag Konferenzschrift
dspace.entity.typePublication
fhnw.InventedHereYes
fhnw.IsStudentsWorkno
fhnw.PublishedSwitzerlandNo
fhnw.ReviewTypeAnonymous ex ante peer review of an abstract
fhnw.affiliation.hochschuleHochschule für Wirtschaftde_CH
fhnw.affiliation.institutInstitut für Wirtschaftsinformatikde_CH
fhnw.publicationStatePublished
relation.isAuthorOfPublication4f94a17c-9d05-433c-882f-68f062e0e6ae
relation.isAuthorOfPublication.latestForDiscovery4f94a17c-9d05-433c-882f-68f062e0e6ae
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