Gamification of Software in Credit Processing
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Autor:innen
Autor:in (Körperschaft)
Publikationsdatum
2021
Typ der Arbeit
Master
Studiengang
Sammlung
Typ
11 - Studentische Arbeit
Herausgeber:innen
Herausgeber:in (Körperschaft)
Betreuer:in
Übergeordnetes Werk
Themenheft
DOI der Originalpublikation
Link
Reihe / Serie
Reihennummer
Jahrgang / Band
Ausgabe / Nummer
Seiten / Dauer
Patentnummer
Verlag / Herausgebende Institution
Hochschule für Wirtschaft FHNW
Verlagsort / Veranstaltungsort
Olten
Auflage
Version
Programmiersprache
Abtretungsempfänger:in
Praxispartner:in/Auftraggeber:in
Zusammenfassung
This master thesis examines the question of whether it is possible to increase the attractiveness of work within credit processing by means of gamification. Credit processing is the last step in the process of new lending or mutation of a credit transaction by banks to their clients. Gamification is the application of game-like mechanics and designs to non-gaming software. Within this thesis, the literature is first searched for gamification, focusing on which game techniques exist and what their impact is on the user. In interviews with bank employees from the respective fields, pains in the area of credit processing are identified. The most frequently mentioned pains include a lack of know-how on how to use the software, due to the complexity of the software but also the underlying credit domain. Motivational issues were also mentioned in connection with the work in credit processing, which are in the nature of processing-intensive departments. Based on the identified pains and previous research in the field of gamification, ideas will be developed on how gamification concepts can make working in credit processing more attractive....
Schlagwörter
Fachgebiet (DDC)
330 - Wirtschaft
Veranstaltung
Startdatum der Ausstellung
Enddatum der Ausstellung
Startdatum der Konferenz
Enddatum der Konferenz
Datum der letzten Prüfung
ISBN
ISSN
Sprache
Englisch
Während FHNW Zugehörigkeit erstellt
Ja
Publikationsstatus
Begutachtung
Open Access-Status
Lizenz
Zitation
NIGGLI, Lorenzo, 2021. Gamification of Software in Credit Processing. Olten: Hochschule für Wirtschaft FHNW. Verfügbar unter: https://irf.fhnw.ch/handle/11654/40403