May I show you the route? Developing a service robot application in a library using design science research
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Author (Corporation)
Publication date
2021
Typ of student thesis
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Collections
Type
04B - Conference paper
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Parent work
Human Interaction, Emerging Technologies and Future Systems V. Proceedings of the 5th International Virtual Conference on Human Interaction and Emerging Technologies, IHIET 2021, August 27-29, 2021 and the 6th IHIET: Future Systems (IHIET-FS 2021), October 28-30, 2021, France
Special issue
DOI of the original publication
Link
Series
Lecture Notes in Networks and Systems
Series number
319
Volume
5
Issue / Number
Pages / Duration
306-313
Patent number
Publisher / Publishing institution
Springer
Place of publication / Event location
Online
Edition
Version
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Practice partner / Client
Abstract
The present study demonstrates the ongoing development of a service robot application in a campus library through the application of Design Science Research (DSR) combined with user-centered design (UCD). In particular, we involved librarians and co-created an application solution addressing two use cases: giving directions to a desired subject area/book and providing recommendations for an event/book. Additionally, we involved potential end users to evaluate the robot artifact through an onsite usability test (N = 14) already within the design cycle. This process resulted in a successful application of the robot artifact for the identified use cases and shows feasibility of combining DSR with UCD.
Keywords
User-centered design
Subject (DDC)
Event
5th International Virtual Conference on Human Interaction and Emerging Technologies, IHIET 2021
Exhibition start date
Exhibition end date
Conference start date
27.08.2021
Conference end date
29.08.2021
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Language
English
Created during FHNW affiliation
Yes
Strategic action fields FHNW
Publication status
Published
Review
Peer review of the complete publication
Open access category
Closed
License
Citation
Sabbioni, G., Zhong, J., Jäger, J., & Schmiedel, T. (2021). May I show you the route? Developing a service robot application in a library using design science research. In T. Ahram & R. Taiar (Eds.), Human Interaction, Emerging Technologies and Future Systems V. Proceedings of the 5th International Virtual Conference on Human Interaction and Emerging Technologies, IHIET 2021, August 27-29, 2021 and the 6th IHIET: Future Systems (IHIET-FS 2021), October 28-30, 2021, France (Vol. 5, pp. 306–313). Springer. https://doi.org/10.1007/978-3-030-85540-6_39