Understanding the End User - A Multi-Level Framework for Change Management in Large-Scale Enterprise System Transformations

dc.contributor.authorBas, Hakan
dc.contributor.mentorMoriggl, Pascal
dc.date.accessioned2025-12-15T13:39:04Z
dc.date.issued2025
dc.description.abstractThis thesis develops a multi-level change management framework that integrates user-focused elements into a broader organizational structure. The framework is based on a qualitative case study of the SAP S/4HANA transformation at Swiss Federal Railways (SBB), employing a Design Science Research approach that incorporates expert interviews, observations, and secondary data.
dc.identifier.urihttps://irf.fhnw.ch/handle/11654/54833
dc.language.isoen
dc.publisherHochschule für Wirtschaft FHNW
dc.spatialOlten
dc.subject.ddc330 - Wirtschaft
dc.titleUnderstanding the End User - A Multi-Level Framework for Change Management in Large-Scale Enterprise System Transformations
dc.type11 - Studentische Arbeit
dspace.entity.typePublication
fhnw.InventedHereYes
fhnw.StudentsWorkTypeMaster
fhnw.affiliation.hochschuleHochschule für Wirtschaft FHNWde_CH
fhnw.affiliation.institutMaster of Sciencede_CH
relation.isMentorOfPublication91df2c30-6097-4316-a39e-1a837dba85a6
relation.isMentorOfPublication.latestForDiscovery91df2c30-6097-4316-a39e-1a837dba85a6
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Master of Science