The relation between BPM culture, BPM methods, and process performance: evidence from quantitative field studies
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Author (Corporation)
Publication date
2019
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Type
01A - Journal article
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Parent work
Information & Management
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Volume
57
Issue / Number
2
Pages / Duration
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Publisher / Publishing institution
Elsevier
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Abstract
Business process management (BPM) research conceptualizes BPM culture as a type of organizational culture that supports BPM. No quantitative fieldwork has so far examined how such a supporting role manifests itself. We study the relationship between BPM culture, BPM methods, and process performance empirically. Our analysis of multiple survey data sets from a total of 581 practitioners of multiple industries suggests that BPM methods indirectly contribute to process performance by establishing a BPM culture. This finding updates the prevalent assumption that the correct application of methods yields direct performance benefits. We discuss several implications for theory and practice.
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ISBN
ISSN
0378-7206
Language
English
Created during FHNW affiliation
Yes
Strategic action fields FHNW
Publication status
Published
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Peer review of the complete publication
Open access category
Closed
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Citation
Schmiedel, T., Recker, J., & Brocke, J. v. (2019). The relation between BPM culture, BPM methods, and process performance: evidence from quantitative field studies. Information & Management, 57(2). https://doi.org/10.1016/J.IM.2019.103175