Automation reliability, human–machine system performance, and operator compliance: A study with airport security screeners supported by automated explosives detection systems for cabin baggage screening
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Autor:innen
Autor:in (Körperschaft)
Publikationsdatum
2020
Typ der Arbeit
Studiengang
Typ
01A - Beitrag in wissenschaftlicher Zeitschrift
Herausgeber:innen
Herausgeber:in (Körperschaft)
Betreuer:in
Übergeordnetes Werk
Applied Ergonomics
Themenheft
DOI der Originalpublikation
Link
Reihe / Serie
Reihennummer
Jahrgang / Band
86
Ausgabe / Nummer
Seiten / Dauer
1-12
Patentnummer
Verlag / Herausgebende Institution
Elsevier
Verlagsort / Veranstaltungsort
Auflage
Version
Programmiersprache
Abtretungsempfänger:in
Praxispartner:in/Auftraggeber:in
Zusammenfassung
Using a simulated X-ray screening task, we tested 122 airport security screeners working with the support of explosives detection systems for cabin baggage screening (EDSCB) as low-level automation. EDSCB varied systematically on three automation reliability measures: accuracy, d’, and positive predictive value (PPV). Results showed that when unaided performance was high, operator confidence was high, and automation provided only small benefits. When unaided performance was lower, operator confidence was lower, and automation with higher d’ provided large benefits. Operator compliance depended on the PPV of automation: We found lower compliance for lower PPV. Automation with a high false alarm rate of 20% and a low PPV of .3 resulted in operators ignoring about one-half of the true automation alarms on difficult targets—a strong cry-wolf effect. Our results suggest that automation reliability described by d’ and PPV is more valid than using accuracy alone. When the PPV is below .5, operators should receive clear instructions on how to respond to automation alarms.
Schlagwörter
Human–automation interaction, Airport security baggage screening, Visual search
Fachgebiet (DDC)
Veranstaltung
Startdatum der Ausstellung
Enddatum der Ausstellung
Startdatum der Konferenz
Enddatum der Konferenz
Datum der letzten Prüfung
ISBN
ISSN
0003-6870
1872-9126
1872-9126
Sprache
Englisch
Während FHNW Zugehörigkeit erstellt
Ja
Zukunftsfelder FHNW
Publikationsstatus
Veröffentlicht
Begutachtung
Peer-Review der ganzen Publikation
Open Access-Status
Lizenz
Zitation
Hügli, D., Merks, S., & Schwaninger, A. (2020). Automation reliability, human–machine system performance, and operator compliance: A study with airport security screeners supported by automated explosives detection systems for cabin baggage screening. Applied Ergonomics, 86, 1–12. https://doi.org/10.1016/j.apergo.2020.103094