Cloud Service Classification based on Service Quality
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Autor:innen
Autor:in (Körperschaft)
Publikationsdatum
2016
Typ der Arbeit
Master
Studiengang
Sammlung
Typ
11 - Studentische Arbeit
Herausgeber:innen
Herausgeber:in (Körperschaft)
Betreuer:in
Übergeordnetes Werk
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Verlag / Herausgebende Institution
Hochschule für Wirtschaft FHNW
Verlagsort / Veranstaltungsort
Olten
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Programmiersprache
Abtretungsempfänger:in
Praxispartner:in/Auftraggeber:in
Zusammenfassung
Cloud computing is one of the emerging, evolutionary technology in field of information technology. Several entities are exploring the possibilities to incorporate cloud computing services in order to save cost, access to “anywhere and anytime” data, scalability and security. As the demand for cloud computing services increases, a lot of new entrants are joining the fray. This brings in challenges in cloud service selection and service quality for stakeholders (providers, user and intermediaries) of cloud computing services. There have been lot of research of cloud service selection, quality of service but the area of service quality has not been explored or it can be said there have been limited research in this field. Taking these facts into consideration, the research thesis examines the cloud computing services, identifies common characteristics of the service, and proposes a classification scheme with focus on service quality, which can help providers to meet the expectations of the users and their perception of the service delivered. Since it involves development of classification scheme based on characteristics of cloud computing services, it follows a design science research strategy. The literature review focuses on service, service quality, what is meant by service quality for cloud services, different approaches of cloud service selections, which are based on characteristics of cloud computing services.
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Sprache
Englisch
Während FHNW Zugehörigkeit erstellt
Ja
Zukunftsfelder FHNW
Publikationsstatus
Begutachtung
Open Access-Status
Lizenz
Zitation
Chhabra, G. (2016). Cloud Service Classification based on Service Quality [Hochschule für Wirtschaft FHNW]. https://irf.fhnw.ch/handle/11654/39823