Improve customer service by analysing customer sentiment using ChatGPT

dc.contributor.authorMarkovic, Oliver
dc.contributor.mentorTelesko, Rainer
dc.date.accessioned2025-04-30T07:27:21Z
dc.date.issued2024
dc.description.abstractThis summary presents a master’s thesis that delves the performance evaluation of ChatGPT as a chatbot/digital employee within the financial department of the Motorfahrzeugkontrolle Basel-Landschaft (MFK BL).
dc.identifier.urihttps://irf.fhnw.ch/handle/11654/51123
dc.language.isoen
dc.publisherHochschule für Wirtschaft FHNW
dc.spatialOlten
dc.subject.ddc330 - Wirtschaft
dc.titleImprove customer service by analysing customer sentiment using ChatGPT
dc.type11 - Studentische Arbeit
dspace.entity.typePublication
fhnw.InventedHereYes
fhnw.StudentsWorkTypeMaster
fhnw.affiliation.hochschuleHochschule für Wirtschaft FHNWde_CH
fhnw.affiliation.institutMaster of Sciencede_CH
relation.isMentorOfPublication70ff5378-ee4e-400d-aea1-7e129a703719
relation.isMentorOfPublication.latestForDiscovery70ff5378-ee4e-400d-aea1-7e129a703719
Dateien
Sammlung
Master of Science