Cloud service quality model: a cloud service quality model based on customer and provider perceptions for cloud service mediation
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Authors
Author (Corporation)
Publication date
2019
Typ of student thesis
Course of study
Collections
Type
04B - Conference paper
Editor (Corporation)
Supervisor
Parent work
Proceedings of the 9th International Conference on Cloud Computing and Services Science
Special issue
DOI of the original publication
Link
Series
Series number
Volume
1
Issue / Number
Pages / Duration
241-248
Patent number
Publisher / Publishing institution
Place of publication / Event location
Heraklion
Edition
Version
Programming language
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Practice partner / Client
Abstract
The field of cloud service selection tries to support customers in selecting cloud services based on QoS attributes. For considering the right, QoS attributes it is necessary to respect the customers and the providers’ perception. This can be made through a Service Quality Model. Thus, this paper introduces a Cloud Service Quality Model based on a Systematic Literature Review and user interviews as well as providers perceptions.
Keywords
Subject (DDC)
Event
9th International Conference on Cloud Computing and Services Science (Closer 2019)
Exhibition start date
Exhibition end date
Conference start date
02.05.2019
Conference end date
04.05.2019
Date of the last check
ISBN
978-989-758-365-0
ISSN
Language
English
Created during FHNW affiliation
Yes
Strategic action fields FHNW
Publication status
Published
Review
Peer review of the complete publication
Open access category
Closed
License
Citation
Giovanoli, C. (2019). Cloud service quality model: a cloud service quality model based on customer and provider perceptions for cloud service mediation. In V. Méndez Muñoz, D. Ferguson, M. Helfert, & C. Pahl (Eds.), Proceedings of the 9th International Conference on Cloud Computing and Services Science (Vol. 1, pp. 241–248). https://irf.fhnw.ch/handle/11654/42561