User interface integration in corporate travel management: the case of the CWT Connect portal
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Authors
Schubert, Petra
Voss, Andreas
Author (Corporation)
Publication date
2004
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04B - Conference paper
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Parent work
Proceedings of the Tenth Americas Conference on Information Systems (AMCIS 2004)
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Pages / Duration
2594-2600
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Abstract
This paper argues that technical integration is not the only reasonable choice in situations where access to data and functionality from different sources is critical. Rather, user interface integration, an approach in which integration takes place primarily in the mind of the user, can be a more favorable option. In this paper, CWT Connect, a travel management portal developed by Carlson Wagonlit Travel, is taken as a case of user interface integration. The paper starts with outlining frequent problems in integrating information systems and discusses how the portal metaphor is related to integration. The case of CWT Connect and its application at electrical engineering provider Cegelec is then depicted in detail.
Keywords
Case Study, Informatik
Event
Tenth Americas Conference on Information Systems (AMCIS 2004)
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English
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Unknown
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Published
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No peer review
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Citation
Schubert, P., & Voss, A. (2004). User interface integration in corporate travel management: the case of the CWT Connect portal. Proceedings of the Tenth Americas Conference on Information Systems (AMCIS 2004), 2594–2600. https://doi.org/10.26041/fhnw-3205