A concept for swiss SMEs to manage shadow it due to the use of cloud services

Abstract

The rapid growth of new technologies like cloud computing or BringYour Own device led to a boost of the phenomenon Shadow IT. As this phenomenon includes IT assets that are unmanaged by the ITdepartment, managers in charge of IT start to worry about the extent of this phenomenon. There exist several publications and explanations on what Shadow IT is and how it could be managed. But there is no concept on how to deal with Shadow IT for Swiss SMEs.Most of the statements focus on large enterprises with an internal IT department and not for SMEs. For these reasons, this master thesis targets the idea of developing a concept for Swiss SMEs to manage Shadow IT due to the use of cloud services.