Development of an online service for coping with spousal loss by means of human-centered and stakeholder-inclusive design: the case of LEAVES
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Author (Corporation)
Publication date
2024
Typ of student thesis
Course of study
Collections
Type
01A - Journal article
Editors
Editor (Corporation)
Supervisor
Parent work
Death Studies
Special issue
DOI of the original publication
Link
Series
Series number
Volume
48
Issue / Number
2
Pages / Duration
187-196
Patent number
Publisher / Publishing institution
Routledge
Place of publication / Event location
London
Edition
Version
Programming language
Assignee
Practice partner / Client
Abstract
To support older mourners after the loss of their partner, LEAVES, an online self-help service that delivers the LIVIA spousal bereavement intervention, was developed. It integrates an embodied conversational agent and an initial risk assessment. Based on an iterative, human-centered, and stakeholder inclusive approach, interviews with older mourners and focus groups with stakeholders were conducted to understand their perspective on grief and on using LEAVES. Subsequently, the resulting technology and service model were evaluated by means of interviews, focus groups, and an online survey. While digital literacy remains a challenge, LEAVES shows promise of being supportive to the targeted end-users.
Keywords
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ISBN
ISSN
0748-1187
1091-7683
1091-7683
Language
English
Created during FHNW affiliation
Yes
Strategic action fields FHNW
Publication status
Published
Review
Peer review of the complete publication
Open access category
Hybrid
Citation
Van Velsen, L., Schokking, L., Siderakis, E., Knospe, G.-M., Brandl, L., Mooser, B., Madörin, S., Bilreiro Jacinto Braga, A. S., Gouveia, A., & Brodbeck, J. (2024). Development of an online service for coping with spousal loss by means of human-centered and stakeholder-inclusive design: the case of LEAVES. Death Studies, 48(2), 187–196. https://doi.org/10.1080/07481187.2023.2203680