Development of an online service for coping with spousal loss by means of human-centered and stakeholder-inclusive design: the case of LEAVES

To support older mourners after the loss of their partner, LEAVES, an online self-help service that delivers the LIVIA spousal bereavement intervention, was developed. It integrates an embodied conversational agent and an initial risk assessment. Based on an iterative, human-centered, and stakeholder inclusive approach, interviews with older mourners and focus groups with stakeholders were conducted to understand their perspective on grief and on using LEAVES. Subsequently, the resulting technology and service model were evaluated by means of interviews, focus groups, and an online survey. While digital literacy remains a challenge, LEAVES shows promise of being supportive to the targeted end-users.

Keywords

Subject (DDC)

360 - Soziale Probleme, Sozialdienste, Versicherungen

Project

LEAVES. Optimierung der psychischen Gesundheit und Resilienz von älteren Verwitweten durch eine digitale Trauerbegleitungsplattform

Event

Exhibition start date

Exhibition end date

Conference start date

Conference end date

Date of the last check

ISBN

ISSN

0748-1187
1091-7683

Language

English

Created during FHNW affiliation

Yes

Strategic action fields FHNW

Publication status

Published

Review

Peer review of the complete publication

Open access category

Hybrid

License

Citation

Van Velsen, L., Schokking, L., Siderakis, E., Knospe, G.-M., Brandl, L., Mooser, B., Madörin, S., Bilreiro Jacinto Braga, A. S., Gouveia, A., & Brodbeck, J. (2024). Development of an online service for coping with spousal loss by means of human-centered and stakeholder-inclusive design: the case of LEAVES. Death Studies, 48(2), 187–196. https://doi.org/10.1080/07481187.2023.2203680

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