Beyond bugs and features. Analyzing user feedback through the lens of the sustainability awareness framework
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Autor:in (Körperschaft)
Publikationsdatum
2026
Typ der Arbeit
Studiengang
Typ
04B - Beitrag Konferenzschrift
Herausgeber:innen
Herausgeber:in (Körperschaft)
Betreuer:in
Übergeordnetes Werk
Proceedings 2026 IEEE 34th International Requirements Engineering Conference (RE)
Themenheft
DOI der Originalpublikation
Link
Zugehörige Forschungsdaten
Reihe / Serie
Reihennummer
Jahrgang / Band
Ausgabe / Nummer
Seiten / Dauer
510-517
Patentnummer
Verlag / Herausgebende Institution
IEEE
Verlagsort / Veranstaltungsort
Montreal
Auflage
Version
Programmiersprache
Abtretungsempfänger:in
Praxispartner:in/Auftraggeber:in
Zusammenfassung
Crowd-based Requirements Engineering (CrowdRE) has shown that user feedback - both explicit (e.g., app store reviews) and implicit (e.g., usage patterns, telemetry) - can drive requirements elicitation. Yet, user feedback has not been systematically analyzed for sustainability-relevant information. Software systems have far-reaching sustainability effects spanning environment, society, individuals, economy, and technical longevity. The Sustainability Awareness Framework (SusAF) supports anticipating these effects but currently relies on expert-driven workshops in early development. We bridge these streams by asking: can user feedback serve as a source for sustainability-aware requirements engineering (RE)? We present a coding guidebook that operationalizes SusAF's dimensions for user feedback analysis and report results from an exploratory deductive content analysis of 951 app store reviews across three applications. Three to six human coders manually coded 100-review subsets from two applications, while two Large Language Models (LLMs) classified all reviews. Our findings show that, in our dataset, user feedback contains sustainabilityrelevant information across four SusAF dimensions - individual, social, economic, and technical - while environmental sustainability is underexposed (for now). Effects vary across application domains. A preliminary evaluation of two LLMs shows promising performance, with the potential to approach human inter-rater agreement. We outline a research agenda toward making sustainability awareness actionable within RE practices.
Schlagwörter
Fachgebiet (DDC)
Veranstaltung
2026 IEEE 34th International Requirements Engineering Conference (RE)
Startdatum der Ausstellung
Enddatum der Ausstellung
Startdatum der Konferenz
17.08.2026
Enddatum der Konferenz
21.08.2026
Datum der letzten Prüfung
ISBN
979-8-3315-4851-3
979-8-3315-4852-0
979-8-3315-4852-0
ISSN
Sprache
Englisch
Während FHNW Zugehörigkeit erstellt
Ja
Zukunftsfelder FHNW
Publikationsstatus
Veröffentlicht
Begutachtung
peer-reviewed
Open Access-Status
Closed
Zitation
Seyff, N., Hauri, J., Patkar, N., Groen, E. C., & Bartels, N. (2026). Beyond bugs and features. Analyzing user feedback through the lens of the sustainability awareness framework. Proceedings 2026 IEEE 34th International Requirements Engineering Conference (RE), 510–517. https://doi.org/10.1109/re68928.2026.00053