Measure Process Maturity for Quality Management - COBIT 5 PAM for ISO 9001:2015 Maturity Measurement

Abstract

ISO 9001:2015 is a widespread standard for quality management – also and especially within the IT industry. As with every standard or best practice, quality management systems require a continuous improvement whose characteristics are defined on a high-level basis within ISO 9001:2015. Respectively, companies develop individual improvement approaches, which makes comparison and industry benchmarking impossible. Therefore, this study establishes a COBIT 5 PAM based maturity measurement instrument for ISO 9001 based process models, where with ISO 9001 certified companies will be able to assess their individual process models along the standardized maturity measurement instruments of COBIT 5 PAM. This study analyses, based on a design science research approach, the current scientific and practical literature about quality management and process maturity measurement as well as that about respective combination approaches of these fields. With this foundation, a comprehensive mapping of ISO 9001:2015 and COBIT 5 PAM needs to be defined. This map-ping then is the baseline for a prototype that allows process maturity measurement for ISO 9001 certified process models. Finally, this prototype need to be validated within a qualitative case study....